SLA Configuration
Service level targets per workflow.
| Service | Target (days) | Escalation | Notify | |
|---|---|---|---|---|
| Government Visa Issuance | Supervisor after 80% | Email + In-app | ||
| Diplomatic Identity Issuance | Supervisor after 80% | Email + In-app | ||
| Official Correspondence | Supervisor after 80% | Email + In-app | ||
| Airport Permit Requests | Supervisor after 80% | Email + In-app | ||
| Diplomatic Passport Services | Supervisor after 80% | Email + In-app | ||
| Residency Requests | Supervisor after 80% | Email + In-app | ||
| Customs Exemption Requests | Supervisor after 80% | Email + In-app |